When the heat goes out in January or the AC fails in a heat wave, call us and describe what the system is doing. Ask about the rate and timing before the visit is booked.
When the heat goes out in a Detroit winter, it cannot wait. If you have no heat, no cooling in a heat wave, or a system that is leaking or tripping breakers, call us and tell us what the system is doing. Ask about the rate and timing before the visit is booked.
While you wait, there are safe things to check. Make sure the thermostat is on heat and has batteries, the furnace switch is on, the breaker has not tripped and the filter is not clogged. If you smell gas, leave the house and call your gas utility's emergency line from outside. If the carbon monoxide alarm sounds, get everyone out and call 911.
In a long cold spell, protect your pipes. Open cabinet doors under sinks on outside walls, let a faucet drip, and keep doors to the coldest rooms open. Do not use an oven or grill to heat the house. When we arrive, we find the cause, give you the price and fix what we can on that visit. Night, weekend and holiday visits typically cost more than daytime calls, so ask about the rate first.
Emergency service in Detroit: common questions
Do night and weekend visits cost more?
Usually, yes. Night, weekend and holiday labor rates are typically higher than daytime rates. Ask about the rate and timing when you call.
What should I do if I smell gas?
Leave the house right away, without using switches or phones inside, and call your gas utility's emergency number from outside. Do not go back in until it says it is safe.
How do I keep pipes from freezing if the furnace stops?
Open cabinet doors on outside walls, let faucets drip, keep interior doors open and close the garage. Call us for the furnace. Never heat the house with an oven or grill.
How it works
- Call or book: Tell us what the system is doing. We schedule a visit.
- Diagnosis: A technician tests the system and finds the cause.
- Upfront price: You get the price for the repair or replacement before work begins.
- Fix & test: We complete the work and test the system with you.